Knowledgebase - "Phone Freeze" Message What do I do?

"Phone Freeze" Message What do I do?

Phone freeze is a result of the incorrect code being inputted incorrectly too many times, which means your Samsung device is Hardlocked.  You will require a Defreeze code and a Network Code to Unlock your phone.

* If you received multiple codes from us in the format below, use the Phone freeze instructions above.

Example:

NETWORK=xxxxxxxx; PROVIDER=xxxxxxxx; SUBPROVIDER=xxxxxxxx; DEFREEZE=xxxxxxxx

* If you received a Single code from us, you only have the network code.  If you are receiving the "phone freeze" message, you will require a Defreeze code from one of the manufacturer methods.  You can contact us directly regarding this.


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